How to Email Your Time Clock MTS Database

At some stage it may become necessary to email us your Time Clock MTS database. This might be to reset a forgotten administrator password or to help us get to the bottom of some sort of problem. This is a pretty simple task but it is worth providing some simple instructions leading you through the process.

1. Locate the database

By default this file is called timeclock.mdb and is found in different locations depending on what version of Windows you are using. If you are using Windows 10 / 8 / 8.1 / 7 you will find it in c:\Program Data\Time Clock MTS\Database. If you are using Windows XP or earlier then you will find the file in C:\Documents and Settings\All Users\Application Data\Time Clock MTS\Database. Note that if you have moved the database because you are using the Network Edition of Time Clock MTS or for some other reason then the file will not be found here, and you or your system administrator should know where the file is.

2. If You Cannot Find the Location

If you cannot find either of these locations using Windows Explorer then you most likely need show hidden files and folders.

Finding your Time Clock MTS Data File – Windows 7

3. Finding the Data File

You can see above that I have located the file timeclock.mdb in Windows Explorer in the default location for Windows Vista, Windows 7, and Windows 8.

4. Attaching the File to an Email

Now that you have found the file you need to attach it to an email and email it to us at support@timeclockmts.com. Exactly how you do this depends entirely on what email tool you use. Discussing each email client is well beyond the scope of this post so I wont go into it. However, this article looks a good place to get some tips.

Emailing Your Time Clock MTS Data File

5. Emailing the File

Once you’ve attached the file to your email it should look sometime like the image above (this screenshot is taken from Microsoft Outlook 2003). You can now go ahead and send the file to us!

Time Clock MTS

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